Selectronic Australia

Maintenance, Spares and Repairs

ServicemanWe have a number of service centres to take care of your Selectronic Inverter.
If you have an inverter that needs a little tender loving care, please make contact with one of the centres below.

We understand that many people rely heavily on their inverter so we undertake to carry out any neccessary repairs in the shortest possible time.

My Selectronic or Kaco product needs maintenance or repair!

It is important to determine that the inverter is faulty before returning it for repair so please contact your installer for assistance in diagnosing any system fault. A service fee is chargeable on a functioning inverter regardless of its warranty status.

Please note that all electrical wiring must be carried out by appropriate qualified and licenced personnel. Contact your installer for disconnection and reconnection of your inverter.

To assist us in processing your repair as quickly as possible, please follow this process:

1: Determine the serial number and model number of the inverter needing repair.

If your inverter is listed below, please contact SI Clean Energy who are now servicing these units.

LD200-12
LD250-24
LD350-12
LD350-24
LD400iC-24
LD450-12
LD500-24
LD600-12
LD700-24
RES400i-12
RES400i-24
RES400iC-24
SA22
SA32
SA42
SE22
SE32
SE42
WM1000-24
WM1200-12
WM1400-12
WM1500-24
WM1700-24
WM800-12

Stand alone Inverter 200W 12V
Stand alone Inverter 250W 24V
Stand alone Inverter 350W 12V
Stand alone Inverter 350W 24V
Stand alone Inverter 400W 24V with solar regulator
Stand alone Inverter 450W 12V
Stand alone Inverter 500W 24V
Stand alone Inverter 600W 12V
Stand alone Inverter 700W 24V
Stand alone Inverter 400W 12V with no solar regulator
Stand alone Inverter 400W 24V with no solar regulator
Stand alone Inverter 400W 24V with solar regulator
Stand alone Inverter with Energy management 1200W 12V or 1700W 24V
Stand alone Inverter with Energy management 2300W 24V
Stand alone Inverter with Energy management 3600W 48V
Stand alone Inverter 1200W 12V or 1700W 24V
Stand alone Inverter 2300W 24V
Stand alone Inverter 3600W 48V
Stand alone wall mount Inverter 1000W 24V
Stand alone wall mount Inverter 1200W 12V
Stand alone wall mount Inverter 1400W 12V
Stand alone wall mount Inverter 1500W 24V
Stand alone wall mount Inverter 1700W 24V
Stand alone wall mount Inverter 800W 12V

2: Take a copy of the current parameter settings for the inverter to be changed out.

3: For all models not listed above, apply for a Return Authorisation (RA) number by submiting your serial number and model number along with your return address and the nature of the fault.

Note that a warranty changeover service is available for:
     - SP PRO inverters (available to Selectronic Accredited Integrators only)
     - KACO Powador xx02, xx00 or TL3 wall mount series inverters
Click here for details.

4: Selectronic will send you a Return Authorisation via email as soon as possible but within two (2) business days.

5: Send a copy of the Return Authorisation with your product to Selectronic. Please note that no product received can be processed unless it is accompanied by a Return Authorisation.

6: Selectronic service will provide a quote for the repair unless requested otherwise. If the quote is rejected or the returned unit is not faulty, a service charge of $65 will apply.

7: For repairs at Selectronic Australia's service centre only, you may view the progress of a repair here:

If your phone or mobile device supports QR code scanning, you can also use the image at right to save the URL to periodically check for progress updates to your repair.

Spare Service Parts for Authorised Field Service Agents

We now make a number of key parts available for Authorised Field Service Agents (AFSA).
Repairs not performed by AFSAs will not be subject to normal support or warranty conditions.

If the field service is unsuccessful, the inverter must be returned to Selectronic for repair.

Spare Parts List

For any spare parts, please check the list above. If items are not found on the list, please contact us for a quote.

 

Authorised Repair Centres

The following centres are your first choice for maintaining and repairing Selectronic products.

  Selectronic Australia Pty Ltd
20 Fletcher Road,
Chirnside Park, Vic, 3116
Ph: 03 9727 6600
Fx: 03 9727 6601
Contact Us
SI Clean Energy
Shop 3, 17-19 Isles Drive,
(PO Box 279)
Coffs Harbour, NSW, 2450
Ph: 02 6652 9700
Fx: 02 6652 9122
Email: serviceadmin@sicleanenergy.com.au
Web: www.sicleanenergy.com.au