Selectronic Australia

Service Department

Have you already contacted Selectronic Support?

You must determine that the inverter is faulty before returning it for repair. Contact your installer for assistance in diagnosing any system fault. A support ticket can be raised here.

Inverter servicing

Selectronic Australia will service the following inverters:
  1. SP PRO series
  2. Some discontinued inverters, where possible:
         - PS1
         - Power Solutions Australia RAPS series    

All other discontinued inverters are serviced by SI Clean Energy. Click here for a full list.

Selectronic Certified ABB or Fronius grid-tie inverter

If you have an issue with a Selectronic Certified ABB or Fronius grid-tie inverter please raise a support ticket here.
These products are serviced directly by their respective manaufacturers.

KACO grid-tie inverters

From 1 June 2016, Selectronic is no longer the service agent for KACO grid tie inverters in Australia and New Zealand. KACO Asia will now take responsibility for the service and repair of their products in the Asia-Pacific region.

KACO Asia (Korea)
Phone: +82 31 732 7300
Email: kacoas@kaco-newenergy.kr

Only KACO inverters that were sold by Selectronic can be returned to us for repair, and we will then arrange for their repair.
Alternatively, you may wish to take advantage of the Repower Scheme - a joint initiative between Selectronic and Fronius.

Repower Offer

We will offer a generous discount on an equivalent, brand new Fronius inverter - complete with a full Fronius warranty - for any KACO grid-tie inverter returned to us. This even includes KACO inverters not sold by Selectronic.

Depending on the warranty period remaining of the KACO Powador inverter, and the information provided by the customer, the discount will be between 30 and 85% off the list price of the replacement Fronius inverter.

Summary of the Repower Offer (Click to expand / contract)

Return Authorisation procedure

If it is determined that the inverter needs to be returned to Selectronic for Repair, Repower Scheme or Credit:

  1. Take a copy of the inverter’s current parameter settings before removing the unit.
  2. Apply for a Return Authorisation by submitting the form.

    Return Authorisation Request Form
     
  3. Selectronic will send you a Return Authorisation number via email as soon as possible but within two business days.
  4. If you are a Selectronic Certified Integrator (SAI) you may be eligible to claim certain costs associated with a warranty changeover.
    To make a claim, click here before carrying out any work.
  5. Send a copy of the Return Authorisation with the faulty inverter to:

Selectronic Australia
Suite 5, 20 Fletcher Road
Chirnside Park, VIC, 3116

We will not accept an inverter unless it is accompanied by a Return Authorisation.

Return Authorisations are subject to the Terms and Conditions of both Service and Sale. (links open PDF in a new window)

Please note:
  • All electrical wiring must be carried out by appropriate qualified and licenced tradespeople. Contact your installer for disconnection and reconnection of your inverter.
  • Selectronic will change a service fee on any functioning inverter that is returned for repair, regardless of its warranty status.
  • If a returned inverter does not meet our warranty conditions, Selectronic will provide a quote for the cost of repair. If the quote is rejected, a service charge of $65 will apply.


Once a Return Authorisation has been created, you may monitor the progress here:

If your phone or mobile device supports QR code scanning, you can use this code to periodically check for progress updates to your repair.