Service Department

Have you already contacted Selectronic Support?

You must determine that the inverter is faulty before returning it for repair. Contact your installer for assistance in diagnosing any system fault. A support ticket can be raised here.

Inverter servicing

Selectronic Australia will service the following inverters:

1. SP PRO series
2. Some discontinued inverters, where possible:
        - PS1
        - Power Solutions Australia RAPS series    

All other discontinued inverters are serviced by SI Clean Energy. Click here for a full list.

Selectronic Certified ABB or Fronius solar inverter

If you have an issue with a Selectronic Certified ABB / FIMER or Fronius solar inverter please raise a support ticket here.
These products are serviced directly by their respective manaufacturers.

KACO solar inverters

From 1 June 2016, Selectronic is no longer the service agent for KACO grid tie inverters in Australia and New Zealand. KACO Asia will now take responsibility for the service and repair of their products in the Asia-Pacific region.

KACO Asia (Korea)
Phone: +82 31 732 7300
Email: kacoas@kaco-newenergy.kr

 

Return Authorisation procedure

If it is determined that the inverter needs to be returned to Selectronic for Repair or Credit:

1. Take a copy of the inverter’s current parameter settings before removing the unit.
    
2. Apply for a Return Authorisation by submitting the form.
   
   
    
   
3. Selectronic will send you a Return Authorisation number as soon as possible, but within two business days.
    
4. An installer may be eligible for compensation for certain costs associated with a warranty changeover.
   Please refer here for details.
    
5. Send a copy of the Return Authorisation with the faulty inverter to:

Selectronic Australia
15 Wadhurst Drive
Boronia, VIC, 3155

We cannot accept an inverter unless it is accompanied by a Return Authorisation.

Return Authorisations are subject to the Terms and Conditions of Sale and Service. (links open PDF in a new window)

Please note:

• All electrical wiring must be carried out by appropriate qualified and licenced tradespeople. Contact your installer for disconnection and reconnection of your inverter.
  
• Selectronic will charge a service fee on any functioning inverter that is returned for repair, regardless of its warranty status.
• If a returned inverter does not meet our warranty conditions, Selectronic will provide a quote for the cost of repair. If the quote is rejected, a service charge of $65 will apply.

Once a Return Authorisation has been created, you may monitor the progress here:

If your phone or mobile device supports QR code scanning, you can use this code to periodically check for progress updates to your repair.